In the corporate world IT has always been a critical business enabler. Most of the advancements in technology are due to the finesse with which this particular department operates. Today IT infrastructure is critical to business because it helps in seamless integration with customer network and makes information readily available for business leaders to take strategic and informed business decisions.
Today the role of IT has become more challenging and important – companies depend on it to meet strict international standards/requirements such as USA PATRIOT and Sarbanes-Oxley acts. IT capabilities of a company are crucial in integrating and performing repetitive data management processes. This is where Client Application Management Services pitch in by offering services pertaining to managing and maintaining the end user application environment, one of the costliest activities within IT Infrastructure management.
By outsourcing non-core functions, companies can better focus on core business competencies; simultaneously, lowering the total cost of ownership as well. In this article, let’s understand some of the client application management services available in the market.
Application Packaging – This service ideally includes definition of packaging standards, package complexity, categorization, development of packaging standards, package creation, testing and, package conflict detection and resolution.
Software Distribution – This service usually covers activities such as automated software distribution, deployment process, customization and coordination, distribution to software repositories & workstation clients, pilot testing and implementation of rollback plan.
Image Management – Starting from establishing common operating environment, through image creation/testing, image release, and maintenance for new platform, security patches, driver updates etc., image management services ensures standardization and accuracy in all phases.
Patch Management – This service comprises of all the activities starting from assessing threats and vulnerabilities, discovering new updates, obtaining, testing and deploying all the required patches on time.
Usually, companies offering Application Management Service may also be catering to messaging and collaboration services, asset management, IT infrastructure management etc. The advantage of using these services lies in the fact that they are all cloud-enabled and delivered using business ready platform for enterprise tools.
Companies can now expect to achieve new industry benchmarks aligned to business outcome in less time. An experienced Application Management Service provider can ensure excellence in delivery quality and continuous improvement in the management and optimization of your applications. Such services use innovative tools that help in adopting new technologies for improved end user productivity. Above all companies can expect to enjoy competitive differentiation that will accelerate the ROI curve in no-time.